Question 1

How do I enroll in autopay?

Accepted Answer

• On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment
 • If you have saved payment methods those will be displayed, or you can Create a New Payment Method.
 • Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue.
 • Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date.
    • If you choose to pay an outstanding balance, you will also notice a field for maximum limit. You may proceed with the suggested amount or choose a new one.

• Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.

Question 2

How do I make a one-time payment on the portal?

Accepted Answer

• On the Home or Payments tab, click Pay Now to make a one-time payment.
 • If you have saved payment methods those will be displayed, or you can Create a New Payment Method.
 • Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue.
 • Next, choose to make your payment in full or to edit the amount. If online payments are required to be made in full, the payment amount will not be editable, and you will have the option of paying either the Balance Due, which includes past and current bills, or the Full Balance, which includes past, current, and any upcoming bills, including unposted, recurring bills.
 • Review the Payment Date and Payment Balance information for accuracy. A transaction fee will also be displayed.
 • Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted. The payment may take a few days to process and clear your account. If you didn’t receive a confirmation email your payment may not have been received, please reach out to your property manager.

Question 3

Can I delete my saved bank account or card?

Accepted Answer

Yes, click the Account Profile tab and locate the Saved Payment Methods block. Under the saved payment method details, click the red Delete then click Yes, Delete to confirm.

Question 4

What type of payment is accepted?

Accepted Answer

• Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club, Discover, and UnionPay branded card from any country. American Express, gift cards, or prepaid cards are not accepted.
 • Checks, money order and cash can be made in person or the after-hours drop-off box

Question 5

How is my payment information protected?

Accepted Answer

We take privacy and security seriously and invest in state of the art systems to protect payment information.
 • A dedicated team monitors the security of our platform and infrastructure 24/7/365.
 • All sensitive data is encrypted both in transit and at rest.
 • Bank-grade security.
 • Our security is regularly audited by third-party reviews.
 • Security is baked into our software development lifecycle.

Question 6

Is there a fee to make payments online?

Accepted Answer

Transaction fees apply when paying online. You are notified of the fee amount before you submit the payment.

Resident Guide Your Questions, Answered

Resident Guide
Your Questions, Answered